Privacy Policy

Merchrix Privacy Policy

Merchrix ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, and any related platforms (collectively, "Services").

By accessing or using Merchrix, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We collect personal information when you:

• Create an account
• Place an order
• Upload designs or brand assets
• Contact support
• Join mailing lists or participate in promotions

This includes:

• Name
• Email address
• Phone number
• Shipping & billing addresses
• Payment details (processed securely through third-party payment providers)
• Social media or creator profile details (if applicable)

1.2 Order & Merch Information

When you use our merchandising services, we collect:

• Uploaded artwork and design files
• Product selections
• Print specifications
• Order history

1.3 Automatically Collected Data

We may automatically collect:

• IP address
• Device and browser information
• Cookies and tracking data
• Website usage and interaction analytics

2. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and deliver merchandise orders
• Provide print-on-demand and bulk production services
• Manage and secure user accounts
• Respond to customer support messages
• Improve product quality, website performance, and user experience
• Send service updates, order notifications, and (optional) marketing communications
• Prevent fraud and ensure platform security

We do not sell your personal data.

3. How We Share Your Information

We may share your information with trusted partners for business purposes, including:

• Payment processors (e.g., Paystack)
• Printing and production partners
• Shipping and logistics companies
• Analytics and technical service providers
• Legal authorities, if required to comply with applicable laws

All partners are required to maintain confidentiality and protect your data.

4. Data Security

We use industry-standard security measures to safeguard your data from unauthorized access, loss, or misuse. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

However, no internet-based platform is entirely risk-free.

5. Data Retention

We retain your data as long as necessary to:

• Provide Merchrix Services
• Support ongoing business relationships
• Comply with legal obligations
• Resolve disputes

You may request data deletion at any time.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate details
• Request deletion of your personal data
• Withdraw marketing consent
• Request data portability
• Object to processing of your personal data
• Request restriction of processing your personal data

7. Cookies & Tracking

Merchrix uses cookies and similar technologies to improve functionality, personalize experience, and analyze site traffic. Cookies help us understand how visitors interact with our Services and enable certain features.

You may control cookie settings through your browser. Note that disabling cookies may affect your ability to use certain features of our Services.

8. Children's Privacy

Merchrix is not directed at children under 13 years old. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy as needed to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this policy indicates when it was last revised.

Continued use of the Services constitutes acceptance of any changes. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

• Email: privacy@merchrix.com
• Phone: +234 (XXX) XXX-XXXX
• Address: Lagos, Nigeria